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HMRC told our client to wait 6 months for tax refund to be processed – not on our watch!

James* is 22 years old and is self-employed. He has successfully claimed the SEISS, as his business was negatively financially impacted during the Covid19 pandemic – he wasn’t able to work during most of the Covid19 lockdowns.

Because James had tax deducted at 20% under the Construction Industry Scheme, HMRC now owe him a tax refund of £2,000, which he was told was going to take potentially 6 months process. £2,000 is a huge sum for most and to have to wait 6 months is so unfair – enter HB Accountants.

Calling HMRC – their hold music could burn a hole in your brain

Have you ever called HMRC? The average phone call wait time is reported to be 45 minutes. If you call after 4.30pm you may be “mysteriously” cut-off just after 5pm – this must be a tech issue right? So before you even get through to HMRC, the wine is calling and your stress levels are beyond healthy. James turned to us to help him.

Your accountant or tax manager can act as your agent and speak with HMRC on your behalf

This is where your accountant or Tax advisor comes into their own. James is our client and so our tax manager, Amy Armitage chased HMRC and escalated James’ tax refund request to a full complaint and expertly managed to liaise with HMRC over the course of the next two weeks, prompted James’ tax refund to be processed immediately and his refund expected within the next 10 days.

@hbaccountants

#Tax Manager Amy prior to reducing a tax refund process time of 6 months down to 10 days… BOOM – don’t let HMRC’s music burn a hole in your brain!

♬ original sound – HB Accountants

End result: A super happy HB client and a super happy Tax Department.

*James is a fictionary name to protect our client’s privacy – the content is real

If any of the above resonates with you and you want to free up your time to concentrate on your business, you can engage with HB Accountants in Hoddesdon, Hertfordshire and our tax department can act as your agent and listen to the HMRC music so you don’t have to!!

HB Accountants are here to help: giving you access to experienced accountants and useful information and support no matter your business size or sector. If you would like a no obligation discussion about how we can help you and your business, please feel free to contact the team on 01992 444466. 

We’re accountants for business and we’re here to help you grow.


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The information contained above is for general guidance purposes only. Whilst every effort has been made to ensure the contents are accurate, please note that each individual has different circumstances and it is essential that you seek appropriate professional advice before you act on any of the information contained herein. HB Accountants can accept no liability for any errors or omission or for any person acting on or refraining from acting on the information provided in the above

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